Refund policy

GETTO BOY RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with original tags attached, and in its original packaging when applicable. You’ll also need your receipt, order number, or other proof of purchase.

To start a return, contact us at info@gettoboy.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting and receiving authorization for a return will not be accepted.

Unless the item arrived damaged, defective, or incorrect due to an error by Getto Boy, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

You can contact us with any return questions at info@gettoboy.com

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

If an item arrives damaged, defective, or incorrect due to an error by Getto Boy, we will cover the applicable return or replacement shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned for health, hygiene, or other reasons. Underwear, boxer briefs, and similar intimate apparel are final sale and cannot be returned or exchanged, except where required by law or if the item arrives defective, damaged, or incorrect.

Custom or personalized products cannot be returned unless they arrive defective, damaged, or incorrect.

Gift cards are non-returnable and non-refundable.

Items specifically marked Final Sale at the time of purchase cannot be returned or exchanged, except where required by law.

Please contact us at info@gettoboy.com if you have questions about whether a particular item is eligible for return.

EXCHANGES

We accept exchanges for eligible items, including size exchanges, within 30 days of delivery, subject to product availability.

Items must meet the same eligibility requirements listed above. If the requested replacement item or size is unavailable, you may return the eligible item for a refund in accordance with this policy.

Customers are responsible for shipping costs associated with exchanges unless the exchange is necessary because the original item was defective, damaged, or incorrect due to an error by Getto Boy.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging when applicable. You’ll also need the receipt or proof of purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return resulted from an item that was defective, damaged, or incorrect due to an error by Getto Boy.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@gettoboy.com