Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 2–5 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
During new releases, restocks, promotions, or periods of high order volume, processing times may be longer. We appreciate your patience and support.
Shipping
Shipping rates and available shipping methods are calculated and displayed at checkout.
Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Please note that estimated delivery times provided by the shipping carrier are estimates and are not guaranteed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at info@gettoboy.com
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. Getto Boy is not responsible for shipping delays caused by the carrier, weather, incorrect addresses, or other circumstances outside of our reasonable control.
If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier and check with household members or neighbors first. You may also contact us at info@gettoboy.com and we will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@gettoboy.com as soon as possible with your order number and photos of the item so we can review the issue and make it right.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
International shipping and customs processing times may vary and can result in additional delays.
Questions
For questions regarding shipping or your order, please contact us at info@gettoboy.com